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Support Center

Cancelling Account

Last Updated: Jun 05, 2017 05:57PM EDT

We offer two way to cancel: either online or by contacting us directly.

To cancel online, click on Manage My Account on your Member Dashboard. On the next page, click Cancel My Account. If eligible, you may receive a few pop-up offers to continue service, just click "No Thanks" to exit.

The final page will have a check box to confirm your cancellation, plus a drop-down menu to select your reason from canceling. Once complete, click "Cancel My Subscription."

Due to specific types of usage, on rare occasions, some customers may be asked to call to cancel their account so that we can receive their feedback about the service. If calling is not convenient, feel free to submit a support request.  

The last page is an optional post-cancellation survey that states your account has been successfully canceled. You will also receive a confirmation email automatically, which we strongly recommend keeping for your records.

To cancel by contacting us, please call 866.788.9225 or submit a support request.

Please note that canceling your account will not automatically issue a refund. Typically our subscriptions are non-refundable. For more information about refunds, check out our refund policy.


MOBILE BROWSER USERS: Please note that canceling your account online must be done through a desktop browser, or by contacting support. Our current mobile site does not support cancellations.

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